13
Sites Mobilised
7
Countries
100% on-time
Transition Completion
98%
KPI Adherence Month 1
Challenge
A leading European pharmaceutical manufacturer required rapid mobilisation of 13 facilities across Belgium, Germany, France, Netherlands, Poland, and Spain as part of a significant outsourcing transformation. The client needed seamless service continuity while managing complex TUPE (Transfer of Undertakings) regulations, staff transitions, and operational handovers across diverse regulatory environments. Each site had unique operational requirements, union agreements, and compliance obligations that demanded coordinated execution.
Approach
Aston FM structured a phased mobilisation programme aligned to each site's critical dependency map. We established parallel workstreams covering HR and employment law compliance, facilities systems integration, safety and compliance audits, and stakeholder engagement across union representatives and site leadership. Our team deployed dedicated mobilisation managers to each region who worked with local providers to ensure continuity while implementing standardised service levels. We created detailed transition protocols for each facility, mapping all critical handover activities with contingency plans. Regular steering group meetings ensured alignment across the multinational operation whilst respecting local regulatory frameworks.
Results
All 13 sites transitioned successfully within the planned 12-week window with zero service disruptions. TUPE compliance was achieved across all jurisdictions with seamless staff transitions. Standardised service metrics were established immediately post-mobilisation, with 98% adherence to agreed KPIs within the first month. The mobilisation created a foundation for ongoing operational efficiency, with the client reporting that service continuity during transition exceeded expectations. Post-mobilisation integration identified process harmonisation opportunities that delivered 8% cost savings in year two.
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