Eliminate the admin burden from your FM operation — procurement, HR, finance, and reporting handled efficiently so your team can focus on delivery.
Facilities management generates enormous volumes of back-office work: purchase orders, invoice processing, supplier onboarding, workforce mobilisation, compliance documentation, and operational reporting. For lean FM teams, this administrative overhead can consume 40-60% of management time — time that should be spent on strategic delivery and client relationships. Aston FM provides a managed back-office service that handles the operational administration behind your FM contracts. We combine experienced FM administrators with AI-powered workflow automation to process work faster, more accurately, and at a fraction of the cost of doing it all in-house.
We map your current back-office workflows end-to-end — identifying bottlenecks, manual steps, duplicated effort, and compliance gaps that slow your operation down.
We design streamlined workflows using a combination of trained administrators and automation tools. Approvals, notifications, and document generation are built into the process.
We take over the agreed back-office functions with a managed team. Your people are freed up to focus on operations, client relationships, and strategic delivery.
Monthly reviews track processing times, error rates, and cost savings. We continuously refine workflows and introduce further automation as your operation matures.
Monthly retainer based on transaction volumes and scope of services. Setup fee covers process mapping, workflow configuration, and team onboarding. Volume discounts available for multi-contract portfolios.
Get in touch to discuss how this service can work for your organisation.